Search

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Rooms

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Prices

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Credit cards

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Payments

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Reservations

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Hotel

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

Reviews

• How can I search?
  Specifying the area, dates of stay, number of persons and the number of rooms you need.
• How do I know if a room is available?

  All rooms can be booked on ProntoBooking.net are available.

• Are house prices?

  For each solution that displays the room ratefor theentire period considered (Check out in\Check), associated with the type of service required and/or available:
  
  

  • priceBed and breakfast;

  • priceHalf Board;

  • priceFull Board;
• Can I book without credit card?

  In most cases no. A credit card is required to secure your reservation.

• I'm entering my credit card information. When will the payment?

  If you choose to pay immediately all charges will be made to the reservation. Otherwise, the payment will cover the structure during or after your stay, except that in booking details or confirmation email are not indicated otherwise.

• Can I make special requests, type: double room with sea view, or ask to stay in a specific plan?

  If you have special requests please contact Prontobooking.net at +39 081.381.308.90.
  After booking, you have the option, from the reserved area "my reservations", to request amendment of your booking.

• Arrive in prima\dopo the hotel check-in times. Can I still check in?

  In most of the hotels you can. To communicate the arrival time you can call the structure at the addresses indicated in the booking confirmation.

• How do I leave a comment?

  Finished your stay will receive an email with an invitation to leave a comment.

• How can I sort the search results?

  You can sort the search by choosing among four guidelines:

  
  
  

  1. Recommended. Visit the hotel according to the rating given to each by the software.
  2. Evaluation customers. The average-rated stemming from questionnaires filled out by those who stayed above, establishes the order of hotels on the web page. You can also narrow the focus of the search by choosing to order reviews by type of customer (e.g. single, young couples, mature couples, only families/children etc.).
  3. Categories. The accommodations are sorted by the number of stars for each.
  4. Price. You can sort the results by price, from highest to lowest, or vice versa.

• That means marked "NON REFUNDABLE" next to the price?

  Means that the sale of that plan is subject to special cancellation policy that does not allow them to reverse, with a considerable saving. Better, if you cancel a room reservation purchased with this formula, you have no right to receive a refund and the full amount of the reservation will be charged on the credit card provided with schedules that vary from hotel to hotel. This does not mean that this always happens, it means only that the accommodation provider has the right to do so (see credit cards).

• The prices published on Prontobooking.net are per person or per room?

  Published prices refer to the room and theentire stay (see above), unless otherwise noted in the types or in room details

• Was made a charge on my credit card. How Come?

  Prontobooking.net does not charge your credit card, unless you decide to prepay theamount corresponding to the cost of the entire stay.

  Check if your e-mail confirmation of booking charges are expected to be part of the structure. If you believe there is no justified reasons for the cost charged, contact the hotel directly.

• Can I pay in advance?

  Yes. You can do it, when you make a booking with Prontobooking.net.
  Alternatively, after booking, you can contact the hotel in advance to arrange the operation. In the booking confirmation are listed the telephone numbers and e-mail address of the structure.

• Can I request a smoking room?

  The availability of this type of room is duly specified in section General characteristics at the bottom of the page. Unless expressly provided for the no-smoking policy in all rooms.

• Are the business hours check-in/check-out of a hotel?

  In the booking confirmation are designated timetables check-in/check-out.

  You can view this information from the reserved area "my reservations".

• Anyone can do it?

  Yes. Those who stay may leave a comment.

• Where are the?

  Each hotel you have immediately available:

  • address -street or house number, street, locality, c.a.p, municipality or city;
  • position on map -thanks to google map you can see the exact location. It also specifies the proximity to services, monuments and other points of interest;
  • How to reach hotel -description of the route to follow to reach the structure.

• What is included in the price?

  The price is including I.V.A. and all other taxes, except for the hotel or the type of accommodation chosen does not apply otherwise duly specified on the website and/or in your reserved area "my reservations".

  By clicking on Request/reserve now access reservation Details where is described a room with the rate plan .

• Can I book using the credit card of another person?

  Yes. You must also specify the name of the cardholder in the booking form.
  The hotel may request early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.
  In case of no-show or cancellation over the terms, criminal costs are charged to the card provided.

• Can I pay with a credit card other than the one with which I have booked?

  Certainly. In most cases you can also pay in cash.
  Informed in advance that the paper you want to use or the cash to be accepted by the hotel where you stay.

• Can I book a hotel for day use?

  No. Do we need reservations for minimum stays of 1 night.

• I would check out beyond the scheduled time. Is it possible?

  Is the exclusive competence of the hotel arrange late check out. Depends on the availability of the moment. You can ask if you can already on arrival at reception.

• Can I edit a comment?

  No. Once you have sent the comment is no longer possible to change it.

• Where can I find the telephone number and e-mail address of the structure?

  In the booking confirmation are listed the telephone numbers and e-mail address of the structure. You can see these data even from your private area.

• Commission is required on booking?

  Absolutely not.

• Because Prontobooking.net requires your credit card data?

  If you choose to pay in hotel during or after your stay, your credit card details provided to Prontobooking.net serve ONLY as A guarantee for the reservation.
  The structure in which you'll stay may apply for early verification of ability to paper, cover with respect to total cost, or any part, of the reservation.

• Can I avoid to rewrite my credit card information each time I make a new booking?

  Yes you can. Prontobooking.net gives you the ability to store your credit card details in the safest way. We use the most advanced encryption technologies for data security in absolute respect of privacy.

• Can I make group bookings?

  With our booking system you can reserve a maximum of 10 rooms. If you need a larger number of rooms you would like to contact theassistance to Customers at +39 081.381.308.90.

• I can know in detail the services offered by the room and the hotel chosen?

  In the bottom of the page you can view the General Characteristicssections, available Activities, services offered, with the detail of everything in the availability of the structure.
  By clicking on Request/book now enter the reservation Details page where he described a room with annexed tariff plan and services ...

• How long will be posted on my comment?

  Prontobooking.net receives thousands of comments. To see published its own wait a few days.

• What does the slashed price next to the selected room?

  Indicates different types of discount that you can view by positioning the mouse over price.

• What cards can I use to guarantee the reservation?
• Can I ask for an invoice?

  The pet area "my reservations" you can enter all the data necessary for billing request from your member profile (see reservations).

• How do I register the client Area?

  During the booking process ProntoBooking.net asks the adjustment to theCustomer Area.
  Completed registration ProntoBooking.net sends you a nine-digit password is generated at random. By typing the password together with your email address you will have anytime access to the reserved area "my reservations".
  Alternatively you can register atthe Customer Center via Facebook. Using this option will be sufficient, in order to register, the Facebook account and you don't need the password.

• How can I find out if a hotel has a lift?

  In the bottom of the page you can view the General Characteristics section where you specify the presence of the lift.

• Prontobooking.net filters the reviews?

  Absolutely not, unless verification of phrases/words obscene and/or detrimental to the dignity of people.

• You can use coupons?

  Yes, but only those issued from this web site. These discount codes to be entered in the field that appears at the bottom of the booking Detailspage. After typing, click on Activate Discount.

• Who guarantees on the safety of handling credit card data?

  Prontobooking.net uses the SSL security protocol "Secure Socket Layer", certified by GeoTrust, to guarantee the protection of your personal data and those of your credit card.

• What is "my reservations" and how do I use it?

  "My reservations" is the service that lets you view, edit, delete, your reservations online.
  You can access it:
  
  

  • from our website: the link located at the bottom left of the screen.

  • from the link contained in the confirmation e-mail.
• How can I find out if a hotel has smoking rooms?

  In the bottom of the page you can view the General characteristics of the structure where you specify the availability of smoking.

• You can leave anonymous comments?

  Yes. If only initials will appear of General information, the date of the comment and the type of reviews represented.

• What should I do if the credit card with which I made the booking is no longer valid?

  Calls the structure where you have booked, using the contact details on the booking confirmation email or from your reserved area "my reservations". However, avoids turning your card details via email.

• How do I know if my reservation has been accepted?

  At the end of the booking you will display a confirmation page with the booking reference number.
  You can confirm the good outcome of your booking from the reserved area "my reservations".
  We'll send you an email with all the details of your booking.

• The hotel accepts pets?

  In the bottom of the page you can view the General Characteristics section where you specified the acceptance of pets and pets.

• I can write in the language you prefer?
• I haven't received the confirmation email of your booking. What should I do?

  Check your Inbox and Spam folder in the email address that you have provided.
  You can view the information contained in the confirmation e-mail from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has parking facilities?

  In the bottom of the page you can view the services offered section where it is specified that there is a parking lot with annexed agreement (internal/external, free/paid, free, on request).

• You can cancel or modify your booking (e.g. request extra beds or Exchange date)?

  In the booking confirmation we also have information for the cancellation procedure.
  If you wish to cancel or change your reservation, you can do so from the reserved area "my reservations".
  If you need assistance please contact us at +39 081.381.308.90.

• How do I know if the hotel has a shuttle service?
• Penalties are foreseen in case of cancellation of the reservation?

  You can cancel the reservation without incurring penalties, up to 7 days before the date of the planned visit.
  Behind this term, days limit beyond which is imposed the penalty is determined by the policy for the management of the hotel you've booked.
  The penalty is to be charged one night stay.

• Can I change or cancel the reservation of a room bearing the words NON REFUNDABLE?

  Is immutable. You can cancel your reservation, even if the structure you've booked is entitled to deduct the cost of the entire stay from your credit card.

• How can I be sure that my booking has been cancelled?

  You can verify the success or failure of the operation from the reserved area "my reservations".
  Once you have cancelled your reservation you will receive an email to confirm the cancellation.
  Also check in your Spam folder of your email address. If not there either contact our assistance to Clients at +39 081.381.308.90.

ProntoBooking.net ®

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